Do you have gently used furniture that you would like to donate to a family who would enjoy using it? Although all donations are greatly appreciated, we would like to offer these families sets of furniture that belong together so that their empty apartments and town-houses become their home.
At present we only pick up inside of the blue shaded area on the map below. As we get larger we will expand but for the present these are the limits. We do not pick up in Quebec.
You can reach us by competing our furniture donation form.
Please state your name, telephone number, address and area of Ottawa, and what the items are that you wish to donate. One of our volunteers will reply as soon as possible.
On rare occasions, for the safety of its volunteers, HWF reserves the right to cancel furniture pick-ups and deliveries.
Please consider donating any of the following gently used furniture and household items that are clean and in a good state of repair (we do not have facilities to repair donations).
Please read our FAQ to find out how you can donate.
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Frequently Asked Questions
How do I get in touch with you to make an offer of furniture?
You can reach us by completing our Funiture Donation Form. Please leave us a message indicating your name, phone number, and a brief description of the items you have to offer. One of our volunteers will reply as soon as possible. If we can accept your offer, you will be added to our list for a pickup.
How long does it take for you to pick up my furniture after you have agreed to accept it?
We do pickups and deliveries once a week, on Wednesday evenings. In general, the following week’s pickup is already scheduled when you contact us. How soon we can pick up your items depends on your location, what you are offering and our needs. You should be prepared to wait two or three weeks.
What if I want to donate to HWF but can’t wait for a pickup?
Consider dropping off your donation at our storage facility. This is our preferred method. When you speak to our volunteer about your donation, indicate that you are prepared to deliver; we will give you the address and do our best to have somebody at our storage at a time that works for both of us.
I know you only collect furniture in Ottawa. Do you have any geographic limits?
Yes. At present we only pick up inside the blue shaded area on the map above. As we get larger we will expand but for the present these are the limits. We do not pick up in Quebec.
Do you charge for picking up furniture?
No. But every pickup involves transportation and storage costs for us. We do not charge anything for furnishing homes with the furniture we get. So we do appreciate money donations when we pick up your furniture. We give a tax receipt for all money donations of $10 or over.
Will you pay me or give me a tax receipt for furniture I donate?
No. We cannot do that under the rules of our charitable tax status.
What furniture will you take?
Our needs are subject to change; however the common list of items that we need is as follows:
- Dining room sets
- Night tables and dressers
- End tables and coffee tables
- Kitchen tables and chairs
What items will you not take?
Large appliances (stoves, refrigerators, washing machines), extra large or heavy items, soft furniture used by animals or smokers, torn or unclean soft furniture. We reserve the right to refuse to take away items that do not meet our standards of condition. The person doing the pickup has the authority to make the final decision on the spot at the time of pickup.
Do you also accept household items?
Yes. We always need lamps. We also accept the following:
- Area rugs
- Dishes and cutlery
- Pots and pans
- Small appliances
- TV’s and microwave ovens (small), radios
- Irons, ironing boards, vacuum cleaners
- Bedding and linens
- Pictures and frames
- Baby items that meet current regulations
Do I have to prepare items to be picked up?
Furniture must be clean and of a quality that we would take in our own homes. Dishes, linens and small items must be boxed or packed, identified as to contents. Loose pieces of related items (e.g. nuts, bolts, screws of beds, tables with legs, TV’s with remotes) must be tied or taped together. Please have donations ready on the main floor if at all possible.
Do you take mattresses?
If we need them at that time; They must be in good condition, unstained, with accompanying box springs.
Do you pick up on a particular day of the week?
We pick up on Wednesday evenings. All the people who do our work are volunteers so we have to operate on a limited regular basis. Pickups are done between 6:30 p.m. and 10:30 p.m. You will be given notice at least 48 hours beforehand.
Who can I contact if I have items you don’t take, or if your pickup schedule doesn’t work for me?
The City of Ottawa provides a list of places that will take used items. You can reach them at http://ottawa.ca/en/residents/garbage-and-recycling/hazardous-waste-and-special-items.